William Beckhauser

William Beckhauser

Hello, I'm William Beckhauser, a data science researcher and consultant helping product teams extract value from large volumes of data.

Generative AI | Machine Learning | NLP | Data Analysis | Knowledge Graph

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Scientific Articles & Projects

My published articles explore generative neural networks through knowledge graphs, reinforcement learning, and in-context learning. On the data-engineering side, I specialize in designing high-performance search systems and building data-centric platforms

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OndePublicar.com

Intelligent platform that helps researchers find the most suitable journals for publishing scientific articles, using AI and data analysis.

AI Data Analysis Web Development
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EcoRAG

Framework that combines Retrieval Augmented Generation (RAG) with knowledge graphs and in-context learning to enhance the performance of language models.

AI NLP Knowledge Graphs
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Can a simple customer review outperform a feature set for predicting churn?

Traditional customer churn prediction uses profile and transaction data, leaving unexplored textual features such as customer reviews. This work compares machine learning models for churn prediction that use conventional data with those that use reviews posted by customers about their purchases. More.


Talks

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Resume

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2023

PhD Candidate, Computer Science

Federal University of Santa Catarina

Brazil

2023 - Current

The thesis focuses on improving smaller, open-source LLMs by using reinforcement learning, knowledge graphs, and RAG. Preliminary results show a more than 50% accuracy improvement in applications like information extraction.

Publications:
- EchoRAG: A Framework for Enhancing Language Models with Graph-RAG and In-Context Learning
- OndePublicar.com: A Collaborative Web Platform for Dissemination and Curation of Academic Events and Journals
- Innovation Award from the Brazilian Computer Society for OndePublicar
- Boosting not so Large Language Models by using Knowledge Graphs and Reinforcement Learning
- Financial News Classification Using Language Learning Models and Reinforcement Learning

Data Science Consultant

Ibersol (KFC, Pizza Hut, Pans, +)

Portugal, Spain

2023 - Current

Led data science strategies for launching and migrating apps for major brands (KFC, Pizza Hut, Ribs, Taco Bell), using unsupervised models, segmentation, and recommendation systems. Utilized Python and SQL, recovering 90% of active users and reactivating 30% of the customer base, surpassing 650K users.

Created dashboards in Metabase, PowerBI, Looker Studio and Python (e.g my dashboard for Brazilian researchers to find journals/conferences).

Conducted digital performance analysis for own and competitor brands using web scraping. Analyzed and classified customer comments with Llama and Knowledge Graphs to map issues across platforms like Google Maps and Apple/Google Store.

2022

Master, Computer Science

Federal University of Santa Catarina

Brazil

2022 - 2023

Dissertation focused on comparing conventional ML models and NLP techniques, using customer textual reviews for churn prediction.

Publications:
- Churn Prediction in Enterprises with High Customer Turnover
- Can a Simple Customer Review Outperform a Feature Set for Predicting Churn?

2020

Head of Data Science

Ibersol (EatTasty)

Portugal, Spain

2020 - 2023

Coordination and development of models for menu creation on the website and daily sales forecasting, reducing waste by over 45%. Implementation of systems to predict churn, customer segmentation, predict profitability, and product recommendations.

In-depth analysis of performance, revenue, marketing platforms, company programs, and accounting.

Text analysis, customer categorization, and model building to predict churn and systematically solve issues without human intervention (Resulting in a scientific publication: "Can a simple review outperform a feature set for predicting churn?").

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